Senior Technical Account Manager

Anywhere in US, United States


At Maestral…

Every day, we solve technical problems for our clients by designing and developing customized software solutions. 

We are proud to be one team of 170+ unique, curious, passionate problem-solvers who continuously strive towards professional excellence and growth. We bring out the best in each other and by doing so we ensure high quality output. 

Guided by our two main values, People First and Culture of Trust, we make sure that our teams are driven by the common higher purpose while working in an inspiring and supportive environment.  We strongly believe this is the recipe for success. 

Currently we are looking to expand our Business Development team with an experienced new member in the role of: 


SENIOR TECHNICAL ACCOUNT MANAGER (remote)


As a Senior Technical Account Manager in Maestral your responsibility lies in:

  • Establishing, building and maintaining strong client relationship to position Maestral as a trusted product development partner
  • Understanding the client's business and being able to recognize and present how Maestral can help them evolve their business
  • Developing proper account planning and customer journey mapping, to increase the value of our offering and grow each partnership/account
  • Ensuring customer retention, satisfaction and growth
  • Collaborating with internal technical teams to deliver proposals and identify opportunities for growth
  • Negotiate pricing and contractual agreement for contract renewals
  • Monitoring and proactively resolving health risks on assigned customers in collaboration with Project Manager and delivery teams
  • Keeping up with the latest industry trends and continuously working on self improvement and education


What you’ll need to be successful in this role:

  • 5+ years of experience in customer facing function with focus on customer experience and growth
  • Track record of success in building customer relationships and delivering on revenue growth KPIs
  • Experience in IT industry or working with engineering teams
  • Experience in communicating and presenting to C-Level
  • Experience working with remote teams, both onshore and offshore
  • Exceptional professional communication skills
  • Ability to drive large initiatives by collaborating across multiple teams
  • Strong analytical and organizational skills, with a systematic approach to solving problems
  • Passion for working with customers, product management, and senior management to deliver value to the market
  • Onsite travel for client visits (post COVID-19)
  • Fluent English


What’s nice to have: 


  • BS in Computer Science or a related field

 

 

THINGS YOU SHOULD KNOW ABOUT US

Our locations:  Mostar, Sarajevo (dev centers) and Amsterdam, Atlanta, New York (business development centers) 

At Maestral, we always choose to put the team first, that's why we identify as self-starters who play well with others. Each member of our carefully selected team is very proactive and passionate about their work, which are the qualities we consider mandatory for joining our team.

We don’t believe in micromanagement. Our teams have the creative freedom to approach problems in their own, unique way. Because of that, our people feel appreciated for their ideas and are highly engaged with what they do.

Round-the-clock professional development plays a significant role in our everyday lives because being up to speed with the latest tech trends is essential at Maestral. Our whole organizational model is entirely shaped to enable growth, both professional and personal and to provide the optimal work-life balance.



After you apply


Our recruitment team will work hard to give you a meaningful experience throughout the process, no matter the outcome. The steps in our recruitment process are:

  • Screening (Your application is reviewed in detail)
  • Initial interview with our Human Potential team
  • Stakeholders interview (Upon task completion, you meet with our CBDO and CEO to talk about your experience)
  • Offer 
  • Customized onboarding plan



Maestral is an equal opportunity employer

We celebrate diversity, thrive on each other’s differences and we strive to create an inclusive work environment. Naturally, we do not discriminate against any employee or job applicant because of race, religion, color, sexual orientation, gender, gender identity or expression, marital status, disability, national origin, genetics, or age.

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