Maestral Solutions Senior Account Manager

Location: Anywhere in the US or Canada

Maestral is a Product-Development-as-a-Service company.

We are challenged by solving complex technical problems for our clients and transforming them into valuable software solutions. Innovation isn't only in our technologies. It's a part of who we are.

At Maestral, success is measured by the value delivered. With 15+ years of experience and a team of 200+ unique, curious, passionate tech enthusiasts we always strive towards professional excellence and growth. Our work and approach to people are guided by our three main values: People First, Culture of Trust, and Passion for Growth. We strongly believe this is the recipe for success. 

Currently, we are scaling big time and looking to expand our Business Development team with an experienced new member in the role of: 

Senior Account Manager (remote)

Why is this role important in Maestral?

Providing our clients with the best possible experience while at the same time ensuring quality and timely delivery in developing software solutions is one of Maestral’s main goals. 

Our delivery teams work hand in hand with the Account Manager to ensure this happens without expectation and our clients have the best possible service. That must be the reason why a large percentage of our new business is coming from client referrals. 

As a Senior Account Manager in Maestral your responsibility lies in:

• Establishing, building, and maintaining strong client relationships to position Maestral as a trusted product development partner
• Understanding the client's business and being able to recognize and present how Maestral can help them evolve their business
• Developing proper account planning and customer journey mapping, to increase the value of our offering and grow each partnership/account
• Ensuring customer retention, satisfaction, and growth
• Collaborating with internal technical teams to deliver proposals and identify opportunities for growth
• Negotiate pricing and contractual agreement for contract renewals
• Monitoring and proactively resolving health risks on assigned customers in collaboration with the Project Manager and delivery teams
• Keeping up with the latest industry trends and continuously working on self-improvement and education

What you’ll need to be successful in this role:

• 5+ years of experience in customer-facing function with a focus on customer experience and growth
• Track record of success in building customer relationships and delivering on revenue growth KPIs
• Experience in the IT industry or working with engineering teams
• Experience in communicating and presenting to C-Level
• Experience working with remote teams, both onshore and offshore
• Exceptional professional communication skills
• Ability to drive large initiatives by collaborating across multiple teams
• Strong analytical and organizational skills, with a systematic approach to solving problems
• Passion for working with customers, product management, and senior management to deliver value to the market
• Onsite travel for client visits (in line with COVID-19 regulations and restrictions)
• Fluent English 
• BS in Computer Science or a related field would be a big plus 

THINGS YOU SHOULD KNOW ABOUT US

Our locations: Amsterdam, Atlanta, New York, Mostar, Sarajevo, Banja Luka

At Maestral, we always choose to put the team first, that's why we identify as self-starters who play well with others. Each member of our carefully selected team is very proactive and passionate about their work, which are the qualities we consider mandatory for joining our team.

We don’t believe in micromanagement. Our teams have the creative freedom to approach problems in their own, unique way. Because of that, our people feel appreciated for their ideas and are highly engaged with what they do.

Round-the-clock professional development plays a significant role in our everyday lives because being up to speed with the latest tech trends is essential at Maestral. Our whole organizational model is entirely shaped to enable growth, both professional and personal, and to provide the optimal work-life balance.

After you apply

Our recruitment team will work hard to give you a meaningful experience throughout the process, no matter the outcome. The steps in our recruitment process are:

1. Screening (Your application is reviewed in detail)
2. Initial interview with our Human Potential team
3. Stakeholders interview (Upon task completion, you meet with our CBDO and CEO to talk about your experience)
4. Offer letter 
5. Customized onboarding plan

Maestral is an equal opportunity employer

We celebrate diversity, thrive on each other’s differences and we strive to create an inclusive work environment. Naturally, we do not discriminate against any employee or job applicant because of race, religion, color, sexual orientation, gender, gender identity or expression, marital status, disability, national origin, genetics, or age.